iGen LAB / Data
Data recovery from damaged devices.
Recovering data from devices that won't power on, including NAND/UFS memory after electronics damage.
Data
Can the data be recovered?
We attempt to recover data — whether it's possible depends on the type and extent of the damage. A realistic chance can only be assessed after reviewing the specific case. We don't guarantee data recovery or a specific success rate.
What comes first
Goal: the data, or goal: a working device?
In some cases, the main goal is to gain access to the data, not to restore the device to full, long-term use.
Goal: the data
- Gaining access to the device's memory
- Electronics repair limited to what's needed to read the data
Goal: a working device
- A full repair and restoring the device's functionality
- A broader repair scope than just memory access
Scope
When we help recover data
Symptoms
Common requests
- A phone or laptop won't turn on and the data wasn't backed up
- The device was exposed to liquid and doesn't respond
- The motherboard is damaged after a drop
- A previous repair attempt was unsuccessful
Recovery chances depend on the type of damage
We don't guarantee 100% success or a specific success rate — every case is assessed individually. Electronics repair may be needed solely to gain access to the data, not to restore the device to full working order.
Process
How to submit a case to LAB
- 01
Submission
Describe the situation and the device model.
- 02
Case review
We review the circumstances of the fault and the initial chance of accessing the data.
- 03
Diagnostics
We assess the condition of the memory and electronics to determine the realistic chance of recovery.
- 04
Next steps
We share an assessment of the recovery chances, without promises upfront.
Other services
Other iGen LAB specialisations
Need to recover data from a damaged device?
Describe the situation — we'll give you a realistic assessment of the chances, without promises upfront.
FAQ
Frequently asked questions
Is data recovery guaranteed?
No — success depends on the type and extent of the damage. We give a realistic assessment after diagnostics.
What does the chance of recovery depend on?
The chances of recovery depend on the device's design, the condition of the memory and electronics, and how the data is encrypted. Every case needs individual diagnostics.
Does the device need to be repaired?
Sometimes — we repair the electronics only to the extent needed to access the memory, which doesn't always mean a full device repair.
What if the phone won't turn on?
That case also goes to diagnostics — we check whether, and to what extent, access to the data is possible.
How do I submit a case?
Describe the situation and the device model — we'll use that to assess the possible next steps.